Returns, Refunds & Money Back Guarantee
We have a 60-day Money Back Guarantee for the first purchase of our products after at least two weeks of use from the time of shipment. Please note the exceptions below. A full refund of the product will be issued back to the same form of payment used, less shipping charges (and any applicable shipping tax) per the policy below.
To prevent abuse, we limit the use of this guarantee to 3 individual products per any 12 month period for first-time purchase of that item. If you purchase 3 of the same item, the money-back guarantee will cover a refund of one of those items, you may receive store credit for the remaining items.
Bundles (or orders) with more than 3 products will be limited to a refund of the 3 highest priced, eligible products in that bundle less any discounts applied to that bundle. The first-purchase rule outlined herein is enforced for components of those bundles.
Wholesale or orders that are being resold are not eligible for returns/refunds.
Please contact email@example.com to initiate the request with the Order Number and specific products.
We do not accept returns on books, supplements, personal care, and food items. If it is your first purchase of an item, it may qualify for a money-back guarantee as long as you reach out to our Customer Care team within 60 days of purchase.
Orders that are returned as undeliverable, refused at point of delivery or otherwise returned without prior authorization are eligible for a refund per the policy above less inbound/return shipping fees that we are charged to recover your order. Please allow 2-4 weeks from the time the order is received by our warehouse for these to be processed. Items that do not qualify for first-time use are non-refundable.
Quality-Related Returns: We stand behind the quality of our products. Any requests for a quality-related issue need to be evaluated. Please contact Customer Care at firstname.lastname@example.org with your order number and additional relevant issues.
Refunds on Multiples of the Same Product
If you purchase 3 of the same item, the money-back guarantee will cover a refund of one of those items (as long as the order is within 60 days), you may receive store credit for the remaining items. We do not accept returns on items regardless of whether they are opened or unopened.
We do not offer exchanges.
- Discounted or discontinued items are not eligible for returns or refunds.
- Products purchased with Rewards points are not eligible for return or refund.
- All clothing and accessories such as coffee cups are considered final and not eligible for return or refund. Books such as The Thermo Diet are final and not eligible for returns or refunds.
- Gift cards are non-refundable, not for use on Subscriptions, no exceptions.
- Any purchase made with a gift card is non-refundable.
- All Supplements, Personal Care, and Food items are non-returnable.
- Money-Back Guarantee is limited to per Product, not Flavors.
- UMZU Fit products are eligible for a 60-day money-back guarantee on the first purchase.
- All sales are final on books.
We can only refund the original payment method. In the event that method is no longer available the refund will be forfeited. Refunds typically take 5-7 business days to be received by the customer although it may take longer depending on the bank or credit card company.
We cannot process refunds to prepaid debit cards.
Orders paid by cashier check or money order will receive a check via mail only to the original billing name and address. No exceptions will be made to prevent fraud.
Per our International Shipping policy, orders shipped outside the USA are not eligible for returns.
None of the products or any statements on this site, our literature, or our product packaging have been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or precent any disease.
Weight Loss Testimonials Disclaimer
The individuals featured on this site are actual B-Lite customers and not paid models. Weight loss results shown on this site are not typical and may vary.
We make every effort to ensure that we accurately represent our opportunity and affiliate programs and their potential for income. Earning and Income statements made by our company and its customers are estimates of what we think you can possibly earn. There is no guarantee that you will make these levels of income and you accept the risk that the earnings and income statements differ by individuals.
As with any business, your results may vary, and will be based on your individual capacity, business experience, expertise, and level of desire. There are no guarantees concerning the level of success you may experience. The testimonials and examples used are exceptional results, which do not apply to the average purchaser, and are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on his or her background, dedication, desire and motivation.
There is no assurance that examples of past earnings can be duplicated in the future. We cannot guarantee your future results and/or success. There are some unknown risks in business and on the internet that we cannot foresee which can reduce results. We are not responsible for your actions.
The use of our information, products and services should be based on your own due diligence and you agree that our company is not liable for any success or failure of your business that is directly or indirectly related to the purchase and use of our information, products and services.
This agreement is in effect as of Nov 25, 2014.
Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as 'Resources'), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
Wherein, you understand that:
a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any www.nutrisail.com employees or representatives.
We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn't violate or infringe on any 3rd party copyrights or trademarks, becomes the property of Nutrisail, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources.
i. You agree to indemnify and hold harmless Nutrisail and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
Limitation of Warranties
By using our website, you understand and agree that all Resources we provide are "as is" and "as available". This means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.
Furthermore, you understand and agree that:
v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from Nutrisail or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
Limitation of Liability
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Nutrisail will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
All content and materials available on www.nutrisail.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Nutrisail, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Nutrisail.
Termination of Use
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
This website is controlled by Nutrisail from our offices located in the state of Texas, United States. It can be accessed by most countries around the world. As each country has laws that may differ from those of Texas, by accessing our website, you agree that the statutes and laws of Texas, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in United States, Texas You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
UNLESS OTHERWISE EXPRESSED, Nutrisail EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.